Frequently Asked Questions
Everything you need to know about shopping with SACHA DRAKE.
How do I determine the best size for my body shape?
We specialize in flattering various silhouettes. Please refer to our comprehensive Size Guide located on each product page, or use our 'Shop by Body Shape' tool to find styles specifically designed for your frame.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund or exchange, provided the garments are unworn with original tags attached. Please note that sale items may be subject to different conditions.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within Australia takes 3-5 business days, while international shipping times vary by location, usually ranging from 7-14 business days.
Do you offer international shipping?
Yes, SACHA DRAKE ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.
How should I care for my SACHA DRAKE garments?
To maintain the longevity of our premium fabrics, we recommend following the specific care instructions on the internal garment label. Most of our pieces require a gentle cold hand wash or professional dry cleaning.
Can I change or cancel my order after it has been placed?
As we strive to process orders quickly, we can only make changes or cancellations if the order has not yet been dispatched. Please contact our customer service team immediately for assistance.